Non-Returnable Goods Packaged food such as rice is perishable, and textile home goods are packed specially for orders. Once the parcel has been dispatched from our warehouse, returns or exchanges based on personal preference without quality issues will not be accepted.
If your goods arrive damaged during international transportation, you may apply for replacement or partial refund. You must provide clear photos of the outer package and damaged products within 7 calendar days after receiving the parcel.
If we send incorrect products by mistake, we will resend the correct goods at no extra shipping cost, after you provide photo evidence.
Parcels refused at customs or unclaimed by the buyer will not be eligible for a refund, as international shipping costs have already been incurred.
All after-sales requests must be sent to our official email: [email protected] with your order number and photos as evidence. We will reply within 3 working days.